Documentation
Troubleshooting
Sign-in problems, verification codes, payments that did not activate, and locked content.
Articles in this category
- You cannot sign inWrong method, forgotten password, or a suspended account — and how to tell them apart.
- Your verification code has not arrivedCodes last 10 minutes. Work through these before requesting a fourth one.
- You paid but Pro is not activeWhat each payment state means, and why paying a second time makes it harder to fix.
- A page, Lesson or task is lockedMost locks are one of five rules working correctly. Identify which before assuming a fault.