Privacy Policy

Introduction

At MasarUX Learning Platform, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data while using our services.

Data Collection

We collect only the necessary information to provide our services effectively.

  • Personal Data: Full name, email, phone number.
  • Financial Data: Encrypted payment information (such as credit cards or bank transfers).
  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Pages you visit, visit time, and duration.
  • Cookies: To enhance your experience on the platform.

Data Usage

Your data is used to improve our services and provide an enhanced user experience.

  • Fulfilling contractual obligations related to subscriptions.
  • Enhancing service quality and developing new features.
  • Responding to inquiries and technical support requests.
  • Sending security alerts and important updates.
  • Complying with local and international laws and regulations.

Third-Party Information Sharing

We may share your data with trusted third parties in the following cases:

  • Electronic payment service providers (such as Cybersource or BLOM).
  • Certified security audit entities.
  • Government agencies when legally required.
  • In cases of company mergers or acquisitions.

Data Security

We take your data security seriously and implement the following measures to protect it:

  • Encrypting data during transmission and storage using advanced technologies.
  • Firewalls and intrusion detection systems.
  • Regular security audits conducted by certified third parties.
  • Restricting data access on a need-to-know basis.

Refund Policy

We strive to provide a comfortable subscription experience. If you are not satisfied with the service, you can request a refund under the following conditions:

Eligibility for Refund

  • Refund requests must be submitted within 7 days from the subscription date.
  • The service must not have been used, and educational content must not have been consumed.
  • The policy does not apply to monthly or annual subscriptions after the specified period.

How to Request a Refund

  • Contact our support team via email at [email protected].
  • Attach the payment receipt or transaction ID.
  • Clearly state the reason for your refund request.

Refund Processing Time

  • The refund request will be processed within 5-10 business days.
  • The appearance of the refunded amount in your account depends on your bank or payment provider.

Non-Refundable Cases

  • Refund requests made after the specified period.
  • Renewed subscriptions or previous payments.
  • Payments related to promotional offers or special discounts.
  • If excessive service usage is detected before the refund request.

Contact Us

If you have any questions about the privacy policy or refund process, please contact us via: