Read your subscription page first
Your subscription page shows your current plan and your payment history with a state against each payment. That state is what tells you what to do next.
| State | What it means | What to do |
|---|---|---|
| Successful | The payment completed and your plan should be active. | Sign out and back in once. If Pro is still not active, contact support. |
| Pending | The payment has not been confirmed yet. | Wait, then re-check the page. Do not start a new payment. |
| Status unavailable | The provider did not give a usable answer. This is not the same as a failure. | Contact support. It can still resolve to successful on its own. |
| Failed | The payment did not go through and nothing was charged for it. | You can safely start a new payment. |
If the page says your payment is being reviewed
Then it already reached a person and is being resolved manually. Your access is not affected while that is open, and there is nothing you need to do.
What to include when you contact support
- The email address on your MasarUX account.
- The date and approximate time of the payment.
- The state your subscription page shows against it.
- Whether your bank shows the charge as completed or pending.
Open this in MasarUX
Related articles
- Refunds, failed payments and past-due accessThe refund window and its exclusions, and what happens when a renewal payment does not go through.
- Automatic renewal and cancellingHow to turn renewal off, what you keep afterwards, and the one thing that cannot be undone from that screen.
- Prices, intervals and how a period is calculatedMonthly versus yearly, what a payment buys, and why renewing early never costs you days.
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